Rent the best surfboards ever made

FAQ

Everything you always wanted to know about us (and were not afraid to answer)

What is TheBigQuiver?

TheBigQuiver is the #1 surfboard rental network where advanced surfers can rent high-quality surfboards from local shapers all around the world. TheBigQuiver allows surfers of the world to fulfil their passion for surfing with the best boards ever produced by the best shapers on the planet.

We are just launching and we are still small. Very small. A lot of improvements will come in the next months.

Where are you located?

Technically, we are located in Lisbon, Portugal. A part of the team is also in Canada (Montreal) and in France (Paris). We are worldwide-minded.

What is your business model?

Our business model is for the moment very simple: as we want to be the #1 network where advanced traveling surfers can rent directly from shapers, we want to be the exclusive hub where surfers discover and ride the best surfboards. Our first mission is to make sure surfers will get access to the best surfboards, anywhere in the world. As we are launching, we do not take any money yet. After this launch period, we will run a classic model based on transaction fees.

We are just launching and we are still small. Very small. A lot of improvements will come in the next months.

I'm a surfer, how do I enjoy TheBigQuiver?

Quite simple! You can find and book the board of your choice at thebigquiver.com/our-quiver. Once booked, all you have to do is to come pick it up at one of our partner shop. Enjoy your high-quality surfboard as long as you want, and return it when you're done.

Is there a deposit for the surfboard?

Yes. Shapers set a deposit amount for each surfboard, and the payment process is held on Stripe, via our platform.

Do you provide an insurance solution?

Yes, we do. We have an agreement with an insurance company specialised in water-sports. You can check out the offer at winklecard.com. This insurance is not mandatory and the fees are not included in the rental price but, we strongly recommend you to get covered with Winklecard insurance. It's only 7.5 euros and it will cover you 1) in case of breakage during your session 2) if you need to be rescued in sea.

What about your cancelation policy?

Any reservation that is cancelled less than 48h before the pick-up is deemed due. In this case, the amount will be deducted from your deposit.

What happens in case of breakage?

Sometimes, shit happens. We all know that. If you took the insurance, no problem, all is on our side. If not, well, the deposit is here to cover the damages.

How do I pay my surfboard rental?

During the test program we do not take any money. So you will pay your rental directly to the shaper, when you pick-up the surfboard. Be aware that most of the time, shapers are not equiped like traditional shops. So the best would be to pay cash.

SURFBOARD RENTALS DESIGNED FOR ADVANCED SURFERS

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